Consumer dispute resolution
Resolve disputes with
structure, evidence, and leverage.
CAPA turns your complaint into a structured case with the right evidence, the right argument, and a clear path forward.
What CAPA does
Give your dispute the structure it deserves.
Whether you are dealing with a service failure, a billing dispute, an unresolved complaint, or an organisation that has not met its obligations — CAPA gives you the tools to pursue it properly.
- Know your best path Understand what policies, regulations, and escalation options apply to your situation before you act. CAPA maps the landscape so you can choose the highest-leverage route.
- Build a stronger evidence file Bring together facts, correspondence, timelines, and supporting documents in one structured place. A well-organised evidence file is the foundation of any effective dispute.
- Draft smarter complaints Communications that are clear, policy-referenced, and professionally structured carry more weight. CAPA helps you say the right things in the right way.
- Escalate to the right channel Know when and how to escalate — to internal complaints handlers, regulators, ombudsmen, or consumer tribunals. CAPA identifies the right channel for your situation.
- Keep control of what gets shared You decide what information is disclosed and when. CAPA operates on minimum-necessary-disclosure principles — nothing is shared without your explicit direction.
How it works
Structured. Systematic. Yours to direct.
CAPA is not a chatbot or a complaint generator. It is a structured process that turns a confusing situation into a managed case with a clear path forward.
Build your case
Input the facts, upload correspondence, and set out the timeline. CAPA organises everything into a structured case file.
Identify leverage
CAPA maps the relevant policies, regulations, and escalation pathways — so you know where your strongest argument sits.
Act with confidence
Draft complaints, follow-ups, and escalation letters. Every step reviewed and directed by you before anything moves.
Dispute categories
What kinds of disputes does CAPA handle?
CAPA is built for consumer disputes where the facts are on your side but the process is unclear, the paperwork is scattered, or the path to resolution is not obvious.
Subscription & Cancellation
Unauthorised charges, failed cancellations, billing after cancellation, and subscription disputes with online services.
Telecom & Internet
Internet, cable, wireless, and phone service disputes — billing errors, contract terms, service failures, and termination fees.
Travel & Accommodation
Flight disruptions, hotel disputes, booking cancellations, refund denials, and travel compensation claims.
Billing & Merchant
General billing disputes, refund denials, unresolved complaints, and service failures with businesses and service providers.
Why CAPA
Not a chatbot. Not a law firm. Something more useful.
Most dispute tools are either generic chat interfaces or expensive legal services. CAPA is neither — it is a structured dispute-management platform built specifically for consumer cases.
- Structured, not conversational CAPA organises your case systematically — timeline, evidence, policy references, escalation options — not through an open-ended chat that loses context.
- Evidence-backed, not guess-based Disputes are won on evidence and policy, not sentiment. CAPA helps you build a file that can withstand scrutiny and support formal escalation.
- Policy-aware, not generic CAPA identifies the regulations, codes of practice, and dispute schemes that apply to your specific situation — not boilerplate advice that fits every case equally badly.
- User-controlled, not automated Every disclosure, every communication, every escalation step is yours to approve. CAPA does not act on your behalf without explicit instruction and review.
- Escalation-ready, not just advisory CAPA is built to move cases forward — to regulators, ombudsmen, and consumer tribunals. Knowing where to go is the starting point, not the finish line.
Pricing
Start for free. Pay when you are ready to act.
Triage is always free. You only commit when you have decided to pursue your case — and you choose how much support you need.
Free
Case Triage
$0
No commitment
Assess your dispute, understand your options, and decide whether to proceed — at no cost.
One-time
Case Activation
$29
Per case
Open a full structured case, build your evidence file, and access drafting and escalation tools.
Subscription
Monthly Plan
$24/mo
Billed annually — or $29/month month-to-month
Ongoing access for multiple disputes, priority support, and continued case management.
Add-on
Escalation Pack
$99
Per escalation
Structured support for formal regulator, ombudsman, or tribunal submissions.
A 10% recovery fee applies in cases where CAPA contributes to a successful monetary outcome and attribution is clear. Full pricing details →
Privacy & control
Your case. Your information. Your call.
Dispute support requires sharing sensitive information — correspondence, account details, case documents. CAPA is built around the principle that you remain in control of every disclosure.
- Only what you share CAPA collects and retains only the information needed for your stated purpose — nothing more, nothing aggregated beyond what you explicitly agreed to.
- Nothing sent without your say-so Where CAPA acts on your behalf — sending communications, sharing evidence — it does so only within the authority you explicitly grant. You review before anything is sent.
- Evidence protection Your case documents, correspondence, and evidence are handled securely and are not shared with third parties without your direction.
Common questions
The questions people usually ask first
Is CAPA a law firm or legal service?
No. CAPA Resolve is not a law firm and does not provide legal advice. It is a case-management and dispute-support platform. Using CAPA does not create a solicitor-client or attorney-client relationship. If your situation requires legal representation, you should consult a qualified solicitor or attorney.
What kinds of disputes does CAPA handle?
CAPA is built for consumer disputes: subscription and billing complaints, telecom and internet service disputes, travel disruptions, and general service failures with businesses. CAPA is not designed for active litigation, criminal matters, or disputes that require formal legal representation.
Does CAPA contact companies on my behalf?
Only with your explicit instruction. CAPA can help you draft communications and, where authorised, assist with sending them — but nothing is sent without your review and approval. You stay in control of every disclosure.
Does CAPA guarantee an outcome?
No. Disputes are inherently uncertain and outcomes depend on many factors outside any platform's control. CAPA helps you be better prepared, better organised, and better positioned — but we do not make outcome guarantees.
Ready to take your dispute seriously?
Start with a free triage — understand your options, assess your evidence, and decide how to proceed. No commitment required.